One-Time Registration Fee

A $50.00 non-refundable registration fee per child is charged during enrolment. The registration fee is a onetime fee paid on or before your child/children’s first lesson. If you re-enrol within 12 months of your previous cancellation date with OtterSwim, we may choose to waive this registration fee.

Payment System

OtterSwim’s fee structure is calculated on a ‘Cost per Lesson’ basis. It is based on 1 lesson per week. The two payment options available are monthly (3/4/5 lessons) or a full upfront payment for a term (10+2 replacements). For insurance purposes as well as to secure your training slot, we require all fees to be paid in advance. Payments by PayNow or InterBank Transfer are acceptable.

If you wish to cancel any other time during the term, you will be forfeited from the remaining lessons. Lessons are non-transferable and cannot be refunded or credited unless at fault by OtterSwim Aquatics.

Refund

There will strictly be no refund after payment is made.

Sickness

Please do not bring your child or ward to swimming class if he/she is sick. Sicknesses include, but are not limited to, Hand Foot Mouth Disease (HFMD), chicken pox, any type of ear infection, conjunctivitis, diarrhoea, vomiting, and the common flu.

Please ensure that your child or ward has been well for at least the 48 hours prior his/her swimming class.

Make-up Lessons

We do not want your child to miss out on a lesson if they are on unwell. To qualify for a make-up lesson,

• OtterSwim must be notified of a swimmer being absent prior to the class commencing
• Medical Certificate must be presented

Make-up policies for parents who opt for Term Package differs from parents who opt for Monthly Package.

• Term Package :
  For the 1st and 2nd make-up lessons a student have, it will be automatically schedule on the 2 Replacement Lessons at the end of the term. For the 3rd and subsequent make-up lessons a student has, please feel free to book it on any weekdays in the same term. Any make-up lessons not completed within the term will be forfeited. If a make up lesson is missed, it will be forfeited.
• Monthly Package :
  Lessons will be forfeited. No make-up lessons will be offered.
  Otterswim reserves the right to replace any lessons cancelled due to unforeseen circumstances (e.g. Government Mandate School Closure) on replacement lesson/term break.
  Students with no lessons scheduled on replacement week are welcome to join us as bonus lessons.

Lessons/Day Changes

If a group class has one or two students in it, OtterSwim has the right to consolidate that class. Opening days and hours may change. However, the staff will work with you to re-schedule classes on the new days.
OtterSwim does not guarantee teacher’s request and a teacher’s schedule may change at any time.

Relief of Instructors/Coaches

OtterSwim reserved the rights to reschedule or send a relief instructor if your class coach is unable to conduct the lesson on that day.

Missed Classes

If 2 classes are missed and there has been no communication from the parents, OtterSwim reserves the right to remove your training slot.

Unfit to swim

If the student is certified unfit to swim for more than three weeks supported by a medical doctor letter, you can choose to put the lesson on hold. Please understand that while your lesson is under “on-hold”, the group will continue to progress. You will likely be assigned to another suitable class at a different time slot when you are ready to join us back. You will be required to top up your balance into a full term.

Hygiene & Safety

All pool users must rinse off under the shower before entering the pool as required by NEA.
Regardless of the child’s swimming ability, they should always be under adult’s supervision. The swim teacher cannot be responsible for watching your child before and after the class.

Swim Attire

All children who are not toilet trained or under the age of 3 must wear a reusable swim nappy while taking lessons at OtterSwim. Parents or guardians participating in their child lessons must wear our in-house T-shirt.

Etiquette

The shower rooms, baby shower basins, baby changing stations and other facilities are strictly on a first-come, first-served basis. Please be mindful and considerate when using our facilities. Please use it swiftly and keep it clean.

Lost & Found

All lost and found items will be kept in the Lost & Found corner.

Media Release

By attending the lessons at our school, you agree to allow OtterSwim to utilize all forms of media taken in our pools for our marketing materials.